Frequently Asked Questions

I know what I want  how do I pay?

Once you have your desired items in your cart  hit Checkout you will receive an e-mail instructing you how to e-transfer

How much is shipping?

Free, we send via Canada Post Express

Do you ship discretely?

Yes, we cover package contents then vacuum seal airtight. We ship in bubble mailers or boxes depending on order size. There is no indication of package contents or the company you purchased them from

Do you send signature required?

No, please request it in the order notes if you’d like it sent signature required.

How long until I receive my order?

Shipping takes 3-7 business days via Canada Post Express. We send tracking within 48 hours of payment receipt on business days. Weather delays are to be expected in Canada and your package will be delivered as quickly as possible by Canada Post!

Do you ship out on weekends?

We do not ship on weekends or holidays. Orders paid for after cut off on Friday will usually be shipped Monday morning.

What if a product I ordered becomes out of stock?

We take items offline as soon as we know they’ve sold out. If an item was not removed prior to your purchase, we will replace it with an item of equal or greater value at our own discretion. If you do not want an item of equal or greater value you may e-mail first to ensure we have the stock of your desired product.

How long will you hold my order for?

Payment must be made same day or we will remove the order and put the product back into inventory, we remove the orders next day at 9am Pacific Time.

What is the policy on lost packages?

We will create tickets to investigate parcels that are not updating, after a week of inactivity from the day of ticket creation we will re-ship at no charge. We will not reimburse or re-send parcels showing as successful delivery  if there is a risk of this occurring the address you are sending to you must send signature required.

I still need help…
No problem! Send me an e-mail at sales@thcdirect.io

Thank you

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